Premium Contact is an organisation created as a joint project of enthusiasts and experts in the call/contact center industry, which creates a friendly customer experience and Customer Service Offices. We have been on the market for almost 10 years and for over 20 in the cc industry. As an organisation, we develop the idea of perfect customer service and testing new models of effective sales for the benefit of our customers, using many years of know-how and constantly acquired and updated knowledge about new market trends.
We are constantly changing for the better to meet the premium needs of our customers. In this way, D&L CC underwent rebranding, becoming Premium Contact.
With passion and commitment, we create solutions that support our clients' business.
We become part of their strategy and a partner whose goal is common success.
We take over the processes related to acquiring, servicing and retaining clients with full responsibility, knowing how important contact with its recipients is for every company.
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WHAT DISTINGUISHES US ON THE CONTACT CENTER MARKET
We are premium in every aspect: understanding the needs of modern customers, perceiving project management, process implementation and the very quality of work with our commissioning and customers. Every aspect of the design, including the mental one, is premium. I am not looking for the cheapest solutions, because we do not want to save on quality. We remember quality longer than price, which is in line with the new expectations of modern customers.
We work on the insights of our clients.
We have changed. We follow the needs of our clients and build their customer journey. This approach is a level higher than just applying customer service standards. It is work based on a holistic approach and capturing the client's perspective in everyday work.
Compared to most typical contact centers, we are distinguished by a new model of creating campaigns in premium quality. We introduced the concept: integration of tools supporting communication in call center campaigns to a higher level. To this end, we have started cooperation with partners who provide services related to marketing and image activities, as well as substantive support and training.
Thanks to this, our proposals are comprehensive and unconventional, which gives them a premium position in every aspect of project implementation.
OUR VALUES
Premium Contact is an organisation created as a joint project of enthusiasts and experts in the call/contact center industry, which creates a friendly customer experience and Customer Service Offices. We have been on the market for almost 10 years and for over 20 in the cc industry. As an organisation, we develop the idea of perfect customer service and testing new models of effective sales for the benefit of our customers, using many years of know-how and constantly acquired and updated knowledge about new market trends.
We are constantly changing for the better to meet the premium needs of our customers. In this way, D&L CC underwent rebranding, becoming Premium Contact.
With passion and commitment, we create solutions that support our clients' business.
We become part of their strategy and a partner whose goal is common success.
We take over the processes related to acquiring, servicing and retaining clients with full responsibility, knowing how important contact with its recipients is for every company.
We are part of the projects, we respect the rules and take full responsibility for them.
We build a climate of trust and partnership. We adhere to the principle of Non - violence in work and relationships.
We have premium quality in our DNA! It translates into all aspects of projects: people, processes, procedures, technology.
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CSR
We are open to the world. Corporate social responsibility is close to us. Thanks to this, we are a member and supporting partner of the Polish Marketing Association SMB, with whom we implement joint projects that are in line with our organisational values.
We actively participate in the activities of the Association, analyzing the current situation in the industry and looking for new solutions for its development. Being in contact with other companies in the industry, we have the opportunity to exchange experiences and gain knowledge about current market trends.
