TUI - why human contact is important. In future, will we settle for an answer provided by the BOT ?

The period of the pandemic and all the restrictions was oppressive in a way for everyone. Each of us had to adapt to the new reality that suddenly surrounded us. One of these was the ban on travelling abroad. Not only did you have to meet certain requirements, but you also had to know what was applicable in each country. Anyone planning a trip to a foreign country looked for detailed information on the formal requirements to be met. They searched on the internet, on carrier websites, in social media and by calling various telephone numbers. Our experience in supporting one of TUI's largest travel agencies showed how important it is to be able to talk to a consultant all the time in the whole path of the various communication channels. Even though all information was posted on the travel agency's website, even though up-to-date information was available on government websites all the time, we were asked by TUI to handle the excess phone traffic that was generated at the time.As clients, we needed to enquire, to be sure, to have guarantees. Any misunderstanding resulted in the need to make changes to our travel plans and this, as we know, always entailed additional costs. We repeatedly heard during telephone conversations with customers that in times when we are inundated with new technology, automation of service - contact with another human being is particularly appreciated. Our customers' needs and our ability to meet them are perfectly reflected in the references we received from the TUI travel agency.